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(1) What documents are necessary before travelling to Iran?

You need to prepare Iran visa, Iran insurance, vouchers of your accommodations and international flight ticket. Derak Shiraz Travel & Tourism Agency provides all the services for your comfort.

(2) What Services can I book with Derak Travel?

If you plan to travel to Iran, Derak Travel provides different services for your stay in Iran. They include: meeting and greeting in airport or other places you expect, Iran visa, Iran medical insurance, suitable tour package, transportation with driver, professional tour guide in most languages, international and domestic flights. Please refer to our home page in services section to get more information in detail.

(3) How can I find your representative when I arrive?

You can find our representative with a show card in her/his hand on which your name and Derak Travel's name is written. The representative transfers and helps you with the arrangements and services.

(4) What is a suitable time to travel to Iran?

The most popular seasons to visit Iran is spring (March, April and May) and autumn (September, October and November). They are considered as high tourist seasons and the weather in most cities of Iran is mild, so you need to book your tour and hotel some months before. However, please note that the price in those months will be increased according to government rates.
Iran has 4 seasons with very moderate weather in most months. In summer time, the weather is hot in southern and southeastern cities, although you enjoy weather in northwestern and some northern cities. Shiraz city is famous for Ordibehesht month (April- May) to visit Iran. Ski season starts from mid-December to the early of April for ski lovers.

(5) Is Iran a safe and secure country?

Iran is completely safe in the Middle East region. Iran’s image in abroad is quite different with what is really felt in Iran. Iranian people are genuinely friendly and interested to know about you and your country. There are online updated travelogues which contain experiences of tourists traveling to Iran.

(6) What routes and locations can I visit?

Tourists can visit almost places in Iran and are not limited to any specific location. Iran is a very vast country but there are a few locations that we do not advise anyone, even Iranians to go alone. For example, we do not offer tour packages for the southeastern area of Iran (the provinces of Sistan and Baluchistan and Southern Khorasan) which are bordered to Afghanistan country. In these areas, such cities as Zahedan, Zabol and Mirjaveh are not safe but it doesn’t mean that every place in this area is dangerous, for instance, Chahbahar which is bordered to Pakistan, is a very calm and safe city.

(7) How is road travel in Iran?

Iran has very good country side roads. The main routes of the country are highways and secondary roads which are asphalt but some small villages still don’t have asphalt roads. In Iran driving is on left and a bit different, it may be a bit unusual at first.
There is a range of vehicles available for traveling between cities, but try to choose new cars or buses since older vehicles have higher accident rates. Although, road traveling is a bit time consuming, we recommend you to choose a car as the country side is beautiful and worth the time. This way you do not miss the chance of enjoying the scenes. Derak Travel provides you with all traffic affairs such as seat confirmation and private transportation.

(8) Can I travel to Iran by my own car?

If you are interested in driving your own vehicle into Iran, you may be subject to Iranian laws and regulations .There are special requirements for travelers want to bring motorcycles. Please contact the Iranian authorities for more details before your trip.

(9) Can I travel to Iran through overland borders?

Iran is bordered with four relatively safe countries which are Azerbaijan, Turkey, Armenia, and Turkmenistan.
If you are interested in overland travelling and have plan to visit Iran by one of the mentioned borders, Derak travel can arrange your tour and pick you up.

(10) Can I travel to Iran through sea?

There are several shipping companies in Iran which are active in carrying passengers and cargo between countries in Persian Gulf and Oman Sea. The regular services begin from Bandar Abbas, Bandar Lengeh, Bandar Bushehr, Khoramshahr and Abadan to Iranian free zones of Kish and Qeshm Islands, as well as the major ports of the region such as Dubai, Sharjeh, Kuwait, Qatar, Bahrain and Saudi Arabia. You can plan your sea travel with Derak Travel.

(11) How is air travel in Iran?

Air travel is the most convenient option if you have a plan to visit Iran. It is cheap and there are different flights between almost all big cities. Budget air lines still do not exist in Iran but the last second tickets are the cheapest. The last minute tickets can be found on week days (Saturday to Wednesday), but tickets fare reach up to double or triple than their normal prices on holidays and a weekends. In order to be assured of air travel conditions, book the ticket prior to the date, especially in high tourist seasons.

Unfortunately, Iranian airlines are often with delay but you can contact airport information center or ask us to do it. Please check the emergency numbers in Iran in question number 26. Derak Travel offers different domestic and international tickets with very reasonable fairs for your comfort.

(12) How is rail travel in Iran?

There are several rail companies in Iran that provide train services to almost all big cities of Iran. Most services begin or end in Tehran. At least, one daily service is available to Isfahan, Tabriz, Mashhad, Bandar Abbas and Kerman. Trains usually depart on time but the duration is double, compared with traveling by bus. Arrival times between routes are often in the middle of the night. If you need help in order to book a train for your travel, please contact us.

(13) What can I eat in Iran?

You experience some new taste in Persian traditional dishes and desserts. Most Iranian dishes are served with Rice (Chelo) and kebab or stews (Khorosht) which are cooked by lamb, chicken or beef and a variety of vegetables and herbs.
Water is OK in the cities but there is bottled mineral water available. In main cities you can find restaurants with national and international foods, pizza parlors, sandwich places, coffee shops, etc.

*** Please note that all foods are halal in Iran.
*** Alcohol drinks and pork meat are not allowed in Iran.

(14) What language can I speak?

The majority of Iranians speak Farsi or Persian, although there are different kinds of ethnic groups such as Azeri, Arab, Lori, Turkmen, Baluchi and Kurdish. Many tourists are surprised with a number of people who can speak very good English.

(15) What calendar is used in Iran?

In Iran, 3 calendars are used on a daily basis. They are Solar Hijri calendar, Lunar Hijri calendar and Georgia calendar but Solar Hijri is a national calendar used in Iran and now we are in the year 1396 or 2017. A week in Iran starts from Saturday to Thursday and Friday is weekend in Iran.

(16) Are historical places open in public holidays?

Iran public holiday divides into religious and national holidays. The longest public holiday is Norouz which starts from 21 March and lasts about 13 days (for school) or 4 days (for organizations). During this time everywhere is open. Before confirming itinerary for your trip, we inform you about the holidays.
Public holidays that historical places are close:
4 June 2017: death anniversary of Imam Khomeini
16 June 2017: martyrdom anniversary of Imam Ali
20 July 2017: martyrdom anniversary of Imam Sadegh
30 September 2017: Imam Hossein Tasoua
1 October 2017: Imam Hossein Ashoura
17 November 2017: Anniversary death of Prophet Mohammad and Imam Hassan

(17) What should I wear in Iran?

The Islamic Republic of Iran requires women to wear loose fitting below the knee, long garments and a head scarf which can be purchased in hotels and shops. Legs and arms must be covered. Men must wear trousers (no Shorts) and shirt sleeves at to the elbow.

A light woolen sweater may be needed in the cool weather. Have a pair of good walking shoes and a hat is also advised.

(18) Can I use credit cards?

Due to certain reasons, there is no possibility to use any kind of the credit card or Debit cards in Iran. All transactions are being done by cash.

(19) What currency can I bring?

The best currency that you might want to bring with yourself is Euro or US$. The exchange rate is fluctuated but averagely it is 40,000-41,000 Iranian Rials for 1 American Dollar and 48,500-49,000 Rials for 1 Euro. Latest fares can be checked at www.bmi.ir

(20) Where should I exchange currency?

You can exchange your money in banks but there are also authorized exchange shops at the airport or streets which are called 'Sarrafi' or 'Exchange office'. You are not recommended to exchange your money with street exchangers who shout for Dollar, Euro and Pound exchange.
Our representative can also help you to exchange your money in a safe office.

(21) How can I transfer money to Derak Travel?

The deposit or the total fee are received through sending the fee to our agents' bank accounts. If you have any partner, relative or friend in Iran, the fee can be sent to our bank account in Iran, so you do not need to pay the transaction fee and the services can be arranged sooner.
**** Please note that the transaction fee will be on you.

(22) What is your terms and conditions for cancelling my tour?

Pyment Terms for Partners:

- 30% Payments to be sent on confirmation of services
- Balance 35 % at least 2 months
before arrival
- Balance 35 % 1 week before arrival
- In case of cancellation of tour services due to any reason we must be informed that cancellation charges would be as follows:
1. 60 days & prior to arrival - 10% of the tour/service cost.
2. 59 days to 30 days prior to arrival - 20% of the tour/service cost.
3. 29 days to 15 days prior to arrival - 30% of the tour/service cost.
4. 14 days to 08 days prior to arrival - 50% of the tour/service cost.
5. 07 days & less, prior to arrival or no show - NO REFUND.


PAYMENT TERMS FOR INDIVIDUALS:
- 30% Payments to be sent on confirmation of services
- Balance 70 % paid in cash on arrival
- In case of cancellation of tour services due to any reason we must be informed that cancellation charges would be as follows:
1. 45 days prior to arrival - 10% of the tour/service cost.
2. 30 days prior to arrival - 20% of the tour/service cost.
3. 15 days to 7 days & less, prior to arrival -30% of tour/service cost.


(23) How can I use internet in Iran?

Internet speed is acceptable especially in the bigger cities but it is not as fast as developed countries. Most of Iran hotels have coffee net, wireless or dial up depending on the level of the hotel you choose. You can also find coffee nets in all cities by asking local people and you may expect to pay one or one and half Dollar per hour. Some websites are blocked in Iran and Facebook is open by using VPN.

(24) What SIM card can I use?

There is Irancell SIM Card in Iran that is cheap and make your contact so easy. It can be bought easily at the airport or a supermarket in Iran and if you like, it can be bought before your arrival to Iran by our agent. Your family can be in touch with you at any moment that they like. You can activate the internet of your SIM card while you stay in Iran.

(25) How can I contact home?

You can call your hometown from the hotels and places you stay easily. You can buy calling cards about 3-5 $ USD and make a cheap contact. As it is the Persian Language telephone operator, you may ask your tour guide or hotel receptionists. It would be so easy to reach.
You can make a contact through sending an email, messenger, Gtalk, etc. Sometimes, it may be low internet speed, so you are not able to open Skype especially in smaller cities.

(26) What are emergency calls in Iran?

The below is emergency calls which are available during 24 hours of a day to help you.
Information calls : 118
Police: 110
Fire Station: 125
Emergency: 115
Red Crescent: 112
Police Traffic: 120
Pharmacy: 191
Flight Information: 199

(27) Where can I purchase souvenirs?

The traditional bazaars in almost all cities of Iran offer Persian handicrafts. Fine carpets are reasonably priced (after serious bargaining). The other stunning handicrafts such as Persian miniature paintings, Khatam fine inlay work, hand printed materials, unique pottery and ceramic, Termeh, tribal rugs and horse and camel trapping plus all manner of antiques, attract each visitor’s attention. Besides, Iran is very famous for its unique spices, Saffron and herbals, tea and rose water. The other most delicious souvenirs are Gaz, Baqlava, Qottab, Sohan, Masqati, pistachios and nuts as well as traditional clothing stuffs which are available for shopping in all shops.

 

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Derak Shiraz Tour & Travel agency was founded in 1998 , authorized by Iranian Cultural Heritage Organization in Shiraz. The principal fields of activities are providing, tour services and ticket inbound and outband tourism.

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Tel : +98 71 3233 5450 _ +98 71 3235 4142

English Support : +98 917 8090 211 _ +98 933 760 1994

French Support : +98 917 288 0301

Fax: +98 71 3234 2228

Email : iran.tours@deraktravel.com

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